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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
Not sure what to choose? We will run a free infrastructure assessment in 5 days Request an audit
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Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
No suitable scenario? Describe your task and we will propose a solution that fits your terms Submit a request
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What is included

We put the whole picture together: links, telephony and the rules for switching between them.

Discuss the scope

Choosing providers

By availability in the building, real quality and contract terms rather than by advertising.

Redundancy

A second link from a different operator with automatic failover.

IP telephony

A virtual exchange, internal numbers, forwarding rules and a voice menu.

Numbers

Connecting local and national numbers and porting existing ones when changing operator.

Call recording

Storage and access in line with personal data requirements.

CRM integration

A call opens the client card and the history is saved in the system.

How the work runs

Connecting a link takes two to four weeks at the provider. Telephony is configured in a few days.

01

Survey

Which providers are connected to the building, which numbers exist and what is in use now.

02

Design

The link scheme with redundancy, the numbering plan and the call handling flows.

03

Connection

Provider orders, hardware configuration and number porting.

04

Verification

Simulating a primary link failure and test calls through every flow.

The backup link should be with a different operator and preferably on a different technology. Two links from the same provider come into the building on the same cable, and one incident takes out both. A mobile backup next to fibre looks crude but saves the day most often.

Frequently asked questions

Often yes, but not always and not quickly: porting takes two to six weeks and depends on the operators. If the number appears in advertising and on business cards, start the port well before a move or a change of operator.

It helps in resolving disputes and in training staff. But recordings contain personal data: you must announce the recording at the start of the call and restrict access to the archive. We set up both the technical and the organisational side.

Usually noticeably less than the primary one: a backup is taken at a lower speed because it exists to keep you working, not comfortable. An unlimited mobile backup costs little and covers most outages.

Other services in this area

The whole area
Service Local networks and structured cabling Design and installation of cabling systems Service Network infrastructure audit Checking load, topology and bottlenecks Service Network monitoring and administration Control over links, hardware and availability

We will set up your connectivity

Tell us about the office, the headcount and your current connectivity. We will select links with redundancy and configure telephony.