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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
Not sure what to choose? We will run a free infrastructure assessment in 5 days Request an audit
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Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
No suitable scenario? Describe your task and we will propose a solution that fits your terms Submit a request
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What is included

We monitor not only availability but quality: a link can respond while still dropping packets.

Discuss the scope

Hardware monitoring

Availability, load, temperature, port errors and power supply status.

Link monitoring

Speed, latency and packet loss for each provider separately.

Failover testing

Regular simulation of a primary link failure. A backup that has never been tested usually does not work.

Access management

Firewall rules, contractor access and the guest network.

Updates

Device firmware in agreed windows, with a rollback plan.

Documentation

The diagram and configurations kept current rather than written once at deployment.

How the work runs

Connecting monitoring takes a few days. After that the work runs continuously with monthly reporting.

01

Inventory

What the hardware is, which links exist and who is connected.

02

Connecting monitoring

Metric collection, alert thresholds and routing notifications to the duty engineer.

03

Tidying up

Updates, default passwords and unnecessary open access.

04

Ongoing work

Responding to events, planned maintenance and reports on incidents and load.

A backup link nobody has tested is not a backup, it is hope. It may have been cut off for non-payment, configured incorrectly, or require manual switching. A quarterly test turns hope into fact.

Frequently asked questions

At minimum: device availability, link utilisation, port errors and free space on devices that keep logs. That catches most problems early. Extend it as incidents arise.

To the duty engineer, not to a shared mailbox. An alert that is read once a day is no different from no alert at all. Thresholds are tuned so there is no flood of false positives, otherwise people stop noticing them.

Not necessarily. For typical infrastructure, open source is enough and we deploy and configure it. Commercial systems are justified with many sites and complex reporting requirements.

Other services in this area

The whole area
Service Local networks and structured cabling Design and installation of cabling systems Service Network infrastructure audit Checking load, topology and bottlenecks Service Telecom solutions Telephony, internet and backup links

We will take your network under monitoring

Tell us how many sites you have and what the hardware is. We will connect monitoring and route alerts to the duty engineer.