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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
Not sure what to choose? We will run a free infrastructure assessment in 5 days Request an audit
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Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
No suitable scenario? Describe your task and we will propose a solution that fits your terms Submit a request
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What is included

The value of an account is measured by how many support requests it removes. That is the criterion for deciding which functions it needs.

Discuss the scope

Authentication

Login by phone or email, account recovery, a second factor for sensitive sections.

Order history

Statuses, contents, totals, repeat order in one click.

Documents

Invoices, acts and delivery notes from the accounting system, available to download.

Personal terms

Individual prices and discounts for clients working under a contract.

Exchange with accounting

Data is pulled from the accounting system rather than maintained by hand.

Notifications

Email and messengers on a status change, so the client does not have to ring and ask.

How the work runs

From six weeks. The timescale depends on how ready the accounting system is to hand over data.

01

What we are removing

We collect a list of the most frequent support requests. The account has to close exactly those.

02

Design

Roles, permissions, the sections, the data exchange scheme.

03

Development

Interface, authentication, integration with accounting, notifications.

04

Launch

Inviting clients, instructions, measuring how many requests went away.

A customer account holds personal data, and the data protection requirements apply to it in full. Consent at registration, a processing policy, access separation, activity logging. This is built into the project rather than added after launch.

Frequently asked questions

They will, if the account solves a real pain: checking a status, downloading closing documents, repeating an order. An account for the sake of an account, holding nothing but a profile and an empty history, genuinely is of no use to anyone.

The standard set: encrypted connections, limits on login attempts, a second factor for access to documents, activity logging, no unnecessary data in the interface. Card numbers and identity document details do not need to be stored in the account.

Then the data has to be entered by hand and the account becomes a source of discrepancies instead of a help. If exchange is technically impossible, it is better to start with a minimal version holding only documents that are exported on a schedule.

Other services in this area

The whole area
Service Website development on 1C-Bitrix The main business platform, with exchange with accounting Service Web development on other platforms Tilda, WordPress and solutions without a ready made CMS Service Small company website and catalogue A compact site about the company with a showcase but no payments Service Corporate website A structure built around divisions, services and client work

We will design a customer account

Tell us what clients contact you about most often. We will build the account around those tasks rather than around a pretty profile page.