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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
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Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
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What is included

The format is chosen to fit the situation: a one-off session after a new system goes live, or a regular programme.

Discuss the scope

Identifying the need

What employees genuinely cannot do. It usually differs from what management assumes.

Programme

Built for the specific tasks and the level of the group rather than taken off the shelf.

Sessions for departments

A group from one department works better than a mixed one: everyone has similar tasks.

Training by shift

For manufacturing and retail, at a convenient time and without stopping work.

Practice

On the participants own working files and in their own systems.

Check and materials

A short exercise at the end and a handout to come back to.

How the work runs

A basic session is four hours. A programme for a department starts from two days, usually split into parts.

01

Survey

We find out what causes difficulty. We ask the employees, not only their manager.

02

Programme

We build it around examples from their own work and agree it with you.

03

Sessions

In groups by level, with practice and time for questions.

04

Reinforcement

Materials, a short check and a review of remaining questions a couple of weeks later.

Training right after a rollout delivers twice as much as training a month later. While the system is new, people have questions and the motivation to work it out. A month on they have found workarounds and do not want to relearn, so it becomes retraining rather than training.

Frequently asked questions

Six to ten is optimal. Fewer is inefficient on cost; more and the trainer cannot reach everyone during the practical part. For larger teams we split into streams.

Yes, and for the theory it works well. The practical part is better in person or in small groups: remotely it is hard to notice that half the participants have fallen behind and are staying quiet.

By the drop in support requests on the topics covered. That is the most honest metric: if there are fewer questions about email after email training, it worked.

Other services in this area

The whole area
Service One-to-one training Personal sessions with an engineer, built around the task

We will train your employees

Tell us which departments are involved and where the difficulties are. We will build a programme around your own examples.