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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
Not sure what to choose? We will run a free infrastructure assessment in 5 days Request an audit
All solutions
Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
No suitable scenario? Describe your task and we will propose a solution that fits your terms Submit a request
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What this area includes

Four formats. They differ not in content but in the make-up of the group and the depth of coverage.

Choose a format

Corporate training

The programme is built around the company needs: several departments, different roles, shared context. Suitable when introducing a new system or switching software.

Individual training

One-to-one sessions with an engineer at the learner pace. Most often ordered for executives and for new hires in key roles.

Group training

Sessions for a department or a shift. The optimal group is up to ten people; beyond that there is no time for everyone questions.

In-depth technical training

Server and network administration, information security and infrastructure work. For in-house IT staff, not for end users.

What we most often teach

The topics come from real support requests. Usually 80 percent of tickets are five or six recurring questions.

Working in the CRM and with the funnel

For the sales team. After the training, deals stop being tracked in a notebook.

Digital hygiene and phishing

For all employees. Noticeably fewer incidents caused by emails with links.

Moving to new office software

For all employees. A drop in support requests right after the migration.

Working with AI tools

For marketing, support and analytics. Routine work with texts and documents takes less time.

Administration and security

For the company IT staff. Less dependence on a contractor for everyday tasks.

Training pays off where the support statistics are visible. We look at which support requests repeat most often and build the programme around them. After the sessions the number of such requests usually drops noticeably, and that is the measurable result.

How we build the programme

No off-the-shelf courses: the content is built around your system, your procedures and the level of the group.

01

Skill assessment

A short survey of the participants and a review of frequent support requests. Teaching what people already know is wasted time.

02

Programme

We build the sessions around real scenarios and agree them with you. Every block ends with practice rather than theory.

03

Sessions

We run sessions in person or online, with a recording. We work in your system on test data so mistakes break nothing.

04

Materials and follow-up

We leave short instructions and a recording. New employees learn from them without repeating the course.

Frequently asked questions

What people resist is usually not the training but the feeling that the new system makes their work harder. So we start with what specifically becomes easier for that person and teach on their own tasks. Abstract courses about system capabilities genuinely do provoke rejection.

User-level topics fit into one or two two-hour sessions. Technical training for IT staff takes longer, from several days. We avoid long blocks: after two hours retention drops sharply.

Yes, this is common where turnover is high. After the first course we usually leave recordings and instructions, and the company onboards newcomers itself, coming back to us only for the harder topics.

After the course we issue a list of topics and participants, which is enough for internal reporting and to confirm briefing on information handling rules. We do not issue state education certificates.

Related areas

The whole catalogue
Area 09 Information security Digital hygiene and phishing protection Area 12 Bitrix24 and portals Training is part of the implementation Area 15 Artificial intelligence Hands-on work with AI tools Area 20 Software Sessions when switching to new software

We will build a programme for your team

Tell us who needs to learn what and how many people are in the group. We will propose the format, the programme and the timeline.