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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
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Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
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What is included

The stages describe your actual sales process, not an ideal one from a textbook. Otherwise salespeople will move deals along for the sake of form.

Discuss the scope

Process review

How a sale actually runs, where decisions are made and what slows it down.

Funnel stages

Stages with clear criteria for moving on, not "in progress" and "thinking about it".

Lead collection

Website forms, email, telephony and messengers all land in the system automatically.

Assignment

Rules for assigning an owner so no lead sits with nobody.

Reminders

Control over overdue tasks and deals with no movement.

Reporting

Conversion by stage, average deal length and workload per salesperson.

How the work runs

Setup takes two to three weeks including training for the sales team.

01

Interviews

Conversations with salespeople and the head of sales about the real process.

02

Configuration

Stages, fields, permissions and automatic lead collection from the channels.

03

Training

On real deals, before launch. Otherwise the system sits empty for the first week.

04

Adjustment

After a month we see what did not take root and simplify it.

The more required fields there are, the less data ends up in the system. A salesperson who has to fill in fifteen fields to save a deal starts typing dots and dashes. Three fields filled in honestly beat fifteen filled in for the sake of form.

Frequently asked questions

Usually five to seven. Fewer and you cannot see where deals get stuck. More and salespeople stop telling them apart and move deals along mechanically. Every stage needs a clear criterion for moving on.

Look at what specifically gets in their way. The cause is usually redundant fields, duplicated work, or the system giving them nothing in return. An order from management helps little here; simplification helps a lot.

For most companies it is enough. A separate specialist system is justified for very long deals with a complex structure or in industries with specific requirements. It is best to start with what you already have.

Other services in this area

The whole area
Service Marketing audit Assessment of channels, the funnel and losses on the way to a deal

We will set up your sales funnel

Tell us about your sales process and how many salespeople you have. We will build the funnel around the real process and connect every lead channel.