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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
Not sure what to choose? We will run a free infrastructure assessment in 5 days Request an audit
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Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
No suitable scenario? Describe your task and we will propose a solution that fits your terms Submit a request
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What is included

The value lies in transparency: you can see what is happening with your tasks and discuss it using numbers.

Discuss the scope

Logging requests

Every task with a number, an author, a description and the conversation history.

Prioritisation

An impact and urgency matrix. Priority is set by rules rather than by the persistence of the requester.

Deadline control

Automatic tracking of response and recovery time, with alerts as a breach approaches.

Knowledge base

Standard solutions, so the same problem is not worked out from scratch every time.

Escalation

Rules for passing to the next line and to a manager when things drag on.

Reporting

How many requests, the split by type, the share closed on time and repeat requests.

How the work runs

Implementation takes two to three weeks. Most of the time goes into agreeing the classification and the priority matrix.

01

Process setup

Request categories, priorities, deadlines and routing. This is done before the system is deployed.

02

The system

Deployment, form configuration and integration with email and telephony.

03

Launch

Training for employees and engineers, with manual oversight for the first weeks.

04

Regular review

Monthly analysis: what recurs, where deadlines are missed and what to automate.

The classification matters more than the system. If the request categories are invented at random, the reports will be useless: you will see that 80 percent of requests fall into the Other category. A good classification is built from the decisions you want the data to support.

Frequently asked questions

From 20 to 30 employees, yes, at least in a simple form. Below that, records can be kept more simply, but even then it helps for a request to have a number: it settles arguments about whether you got in touch at all.

It will if you demand ten fields be filled in. A workable form has three fields plus the option of simply sending an email from which the request is created automatically. Record keeping should be invisible to the requester.

They will happen: people come over in person and write in messengers. The engineer logs such requests themselves, otherwise the work is done but does not appear in the report. Over time the share of bypasses falls if the system is convenient.

Other services in this area

The whole area
Service Managed IT service A fixed monthly fee for the whole IT function Service Technical support One point of contact for employee requests Service 24/7 support A duty line and incident response at any hour Service Field engineering resources Engineers on the client site to a schedule

We will implement a Service Desk

Tell us how requests are recorded today. We will set up the process and the system so support quality becomes measurable.