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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
Not sure what to choose? We will run a free infrastructure assessment in 5 days Request an audit
All solutions
Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
No suitable scenario? Describe your task and we will propose a solution that fits your terms Submit a request
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What is included

We handle the staffing question: recruitment, replacement, holidays and professional development. You set the tasks.

Discuss the scope

Selecting the specialist

Matched to your stack and tasks, with the interview conducted on your side.

Attendance schedule

Full time, part of the week or shifts, whichever suits your processes.

Cover

During holidays and sick leave another engineer familiar with the site steps in.

Regional coverage

Engineers in the cities where distributed companies operate.

Quality control

We monitor the standard of work and replace the specialist if they do not fit.

Training

Professional development for the engineer at our expense.

How the work runs

Recruitment takes from two weeks. Rare skills take longer, and we say so up front.

01

Profile

We define the tasks, the stack and the level required. It often turns out a different level is needed than assumed.

02

Selection

We propose candidates and you interview them.

03

Onboarding

Familiarisation with the infrastructure, access and procedures.

04

Support

Quality control, cover and replacement where needed.

The main advantage of this format is the absence of staffing risk. The engineer resigns, falls ill or goes on holiday: that is our problem, not yours. With an in-house employee, finding a replacement takes months, and the tasks pile up all that time.

Frequently asked questions

In who manages it. With outsourcing you hand over the whole function and receive a result against an SLA. With field resources you get a person and set their tasks yourself. The second suits companies that have their own IT manager.

Yes, and it is a common format: two or three days a week, or half days. For a company of 30 to 50 workstations a permanent presence is usually excessive, while a few days a week covers the need.

We replace them. That is part of the service and needs no explanation on your side; it is enough to say it did not work out. Usually that becomes clear within the first two or three weeks.

Other services in this area

The whole area
Service Managed IT service A fixed monthly fee for the whole IT function Service Technical support One point of contact for employee requests Service Service Desk Request tracking, priorities and SLA control Service 24/7 support A duty line and incident response at any hour

We will find an engineer for your site

Tell us about the tasks, the stack and the schedule. We will propose candidates and you conduct the interviews.