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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
Not sure what to choose? We will run a free infrastructure assessment in 5 days Request an audit
All solutions
Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
No suitable scenario? Describe your task and we will propose a solution that fits your terms Submit a request
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What is included

The monthly fee covers day-to-day work. Projects such as an office move, an implementation or cabling installation are quoted separately, and the boundary is agreed before the contract.

Discuss the scope

User support

Employee requests: software, access, email, printing and small breakdowns.

Server maintenance

Updates, monitoring, disk space checks and backup verification.

Network administration

Hardware, links, Wi-Fi and contractor access.

Scheduled work

What is done to a plan rather than in response to an incident: preventive maintenance, updates and cleaning.

Records and documentation

An infrastructure dossier, a list of hardware and licences and the network diagram.

Reporting

Once a month: how many requests, how many within target and what was done as planned.

How the work runs

The first month is assessment and tidying up. After that the work settles into a regular rhythm.

01

Audit

Inventory of hardware, licences and access, backup checks and the network diagram.

02

Handover

We record in a certificate the state in which the infrastructure was received. That protects both sides.

03

Tidying up

We close the critical items: backups, updates, shared passwords and ports exposed to the internet.

04

Ongoing work

Requests, scheduled work, and a report and meeting once a month.

The result of the first month is an infrastructure dossier. A document with the network diagram and lists of hardware, licences and accounts. It is useful to you in any case and stays yours however the relationship with the contractor develops.

Frequently asked questions

Usually from 10 to 15 workstations. Below that, one-off call-outs are enough. Above 100 workstations a hybrid is often more sensible: your own person inside plus outsourcing for servers, security and the second line.

Project work: an office move, cabling installation, implementing a new system, buying hardware. These are quoted separately and the boundary is fixed in the contract so there is nothing to argue about later.

From the number of workstations and servers, the support hours and the required response time. The number of sites and any specialist systems also matter. The final figure is fixed for the term of the contract.

Other services in this area

The whole area
Service Technical support One point of contact for employee requests Service Service Desk Request tracking, priorities and SLA control Service 24/7 support A duty line and incident response at any hour Service Field engineering resources Engineers on the client site to a schedule

We will price your managed service

Tell us how many workstations and servers you have and what hours the company works. We will send a quote by plan.