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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
Not sure what to choose? We will run a free infrastructure assessment in 5 days Request an audit
All solutions
Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
No suitable scenario? Describe your task and we will propose a solution that fits your terms Submit a request
About us What we do and how we work Special offers Current promotions and terms Contacts Phone, email and office address

What the service includes

The scope of work is fixed in the contract. Below is what the baseline covers for an office of up to 50 workstations.

Discuss the scope

Workstations

Setting up desktops and laptops, installing software, granting access to new employees, repairing and replacing hardware.

Servers and network

Windows and Linux administration, the domain, virtualisation, maintenance of switches and Wi-Fi.

Backup

Setting up backups, checking that they run and testing restores regularly, not just on paper.

Request intake

A single point of contact: phone, email and the portal. Every request has a number, a priority and a deadline.

Scheduled work

Updates, cleaning, preventive hardware maintenance and scheduled engineer visits.

Reporting

A monthly report on requests and the state of the infrastructure, plus a work plan for the next period.

How we get started

From the first conversation to full service usually takes three to ten business days.

01

Assessment

We review the hardware estate, servers, network and licences. We record the risks and what needs fixing immediately.

02

Quote and contract

We size the work and agree the SLA and the price. The contract sets out the scope and the response time.

03

Infrastructure handover

We receive access, document the setup, configure monitoring and connect the support desk.

04

Operation and improvement

We close requests, carry out scheduled work and once a quarter propose what to improve.

What it costs

The price depends on the number of workstations, the support hours and whether there are servers. Below are guide figures for typical offices.

All plans

Up to 15 workstations

from 18,000 ₽/mo

Mon-Fri 9:00-18:00, response within 4 hours, one on-site visit a month.

Calculate
Most often chosen

Up to 50 workstations

from 43,000 ₽/mo

24/7 support, response within an hour, servers and network, backups.

Calculate

From 50 workstations and production sites

on quotation

A dedicated team, a 15-minute response, shift duty and SLA reporting.

Calculate

Frequently asked questions

Most often they stay and switch to business-related work: accounting systems, internal services, projects. We take the routine: requests, updates and procurement. Such a hybrid is usually cheaper than growing the team.

The response time is fixed in the contract: from 15 minutes for critical incidents on the Premium plan and up to 4 hours on the basic one. Missing the SLA carries penalties for us.

Remote support covers all of Russia; engineer visits are available in the cities where we operate. For distributed companies we build a hybrid: our remote line plus a local contractor managed by us.

We hand over documentation, diagrams, passwords and access credentials and help brief the new contractor or in-house engineer. The handover procedure is in the contract and is not charged extra.

Yes. As a vendor partner we select configurations and buy at partner prices. Hardware and licences are invoiced separately from the monthly fee.

Related services

The whole catalogue
Area 01 Managed IT service A fixed monthly fee Area 02 Support levels and SLA Plans with a fixed response time Area 03 System administration Servers, domain, virtualisation Area 08 Backup Backups and a recovery plan

We will calculate the cost of support

Tell us about your office: how many workstations, whether there are servers and what support hours you need. We will send a quote and the scope of work.