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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
Not sure what to choose? We will run a free infrastructure assessment in 5 days Request an audit
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Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
No suitable scenario? Describe your task and we will propose a solution that fits your terms Submit a request
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What is included

We configure from the process, not from the feature list. Switching everything on is a sure way to end up with an unused portal.

Discuss the scope

Sales funnel

Stages that reflect your real process rather than the defaults out of the box.

Cards and fields

Only the fields that are genuinely needed. Every extra one reduces the chance they get filled in.

Telephony

Calls inside the client card, call recording and distribution between salespeople.

Email and forms

Website leads and emails land in the system automatically, bypassing personal inboxes.

1C exchange

Invoices, payments and shipments, so a salesperson can see the status without walking to accounting.

Access rights

Who sees what. A salesperson should not be able to export the entire client database.

How the work runs

A basic implementation takes three to four weeks. With data exchange and customisation, from a month and a half.

01

Process review

How a sale runs today, where leads are lost and what salespeople do by hand.

02

Configuration

Funnel, fields, permissions and integrations. The minimum first, then growth.

03

Training

Before go-live, on real deals rather than from a manual.

04

Follow-up

The first month: answering questions and adjusting the setup based on feedback.

The clearest sign of a failed implementation is a parallel spreadsheet. If a month later salespeople track deals both in the system and in their own file, the system either does not cover their task or demands extra work. The cure is simplification, not an order from management.

Frequently asked questions

With one funnel and a minimum of required fields. Trying to configure sales, tasks, document workflow and HR processes at once ends with nothing working. Expand only after the first part has taken root.

The free version covers the basic needs of a small team. Paid editions are needed for larger headcounts, complex permissions, automation and lifting storage limits. We select the edition to fit the task rather than taking the largest.

The basics take a few hours per group. What matters is not the length but the format: training on a salesperson real deals rather than on demo data. And always before go-live, otherwise the first days turn into chaos.

Other services in this area

The whole area
Service Bitrix24 licences Plan selection, renewal and migration to the cloud Service 1C-Bitrix: Site Management licences Editions matched to the site scope, plus renewals

We will implement Bitrix24

Tell us about your sales process and headcount. We will propose the scope of the first stage, without trying to configure everything at once.