IT outsourcing and technical support
Contract IT support: requests, on-site engineers and a single point of contact.
- IT outsourcing The entire IT function outsourced
- Managed IT service A fixed monthly fee
- Technical support User requests and incident handling
- Basic free technical support Consulting by phone and email
- A single support desk One point of contact for requests
- Service Desk Request tracking and SLA control
- Helpdesk 24/7 On-duty line around the clock
- 24/7 incident support Response to outages at any time
- Field engineering resources Engineers at the client site
- On-site visit and PC diagnostics On-site repair and setup
- Remote diagnostics Remote connection to a workstation
- Office equipment maintenance Printers, MFPs and consumables
- After-sales service for printing equipment Warranty and repair after purchase