For business For individuals For public sector For partners
Request an engineer Help
Payment by invoice Card payment Check a payment Closing documents
Русский English 中文
Sign in
Services
Solutions
Service plans
Case studies
Training
About us
Contacts
Sign in
All services
Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
Not sure what to choose? We will run a free infrastructure assessment in 5 days Request an audit
All solutions
Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
No suitable scenario? Describe your task and we will propose a solution that fits your terms Submit a request
About us What we do and how we work Special offers Current promotions and terms Contacts Phone, email and office address

Service pricing

A fixed monthly fee, a transparent scope of work and a response time written into the contract. The price depends not on the size of the company but on the number of workstations, whether there are servers and the support hours; below is a breakdown of how it adds up.

from 18,000 ₽
entry-level plan per month
15 min
minimum SLA response
0 ₽
audit before the start
1 day
to quote for your office

Choose a service plan

Four formats: three subscription plans with different support hours and one project format with no monthly fee.

Find the right plan
Managed service

Basic

For a small office: user requests, hardware maintenance and a scheduled engineer visit.

18 000 RUB/mo

Contract from 6 months · no setup fee

Submit a request Scope of work

What is included

Up to 15 workstations
Maintenance of PCs and office equipment
Mon-Fri, 9:00-18:00
Response within 4 hours
1 visit per month
Scheduled maintenance
Server administration
Available in the Standard package
15
workstations
Mon-Fri
9:00-18:00
4 hours
response to a request
1
visit per month
Managed service

Standard

Full support of the infrastructure: workstations, servers, network and backups under round the clock control.

54 000 43 000 RUB/mo

20% off the first month · a free IT audit before the start

Submit a request Scope of work

What is included

Up to 50 workstations
Full maintenance of the hardware fleet
24/7 support
Response within 1 hour
Servers and network
Windows, Linux, AD, virtualisation
Backup
Backup setup and monitoring
50
workstations
24/7
support hours
1 hour
response to a request
Unlimited
visits on request
Dedicated support

Premium

A personal team, incident support with a 15-minute response and infrastructure development to a roadmap.

89 000 RUB/mo

The SLA is fixed in the contract · penalties for delays

Submit a request Scope of work

What is included

A dedicated team
A personal engineer and manager
15-minute response
24/7 incident support
Information security
Monitoring and data protection
Reporting and development
A monthly report and a roadmap
Unlimited
workstations
24/7
incident support
15 min
SLA response
Monthly
report and roadmap
One-off work

Project-based

No monthly fee: a website, a migration, an audit or a rollout, with a fixed quote and a warranty on the work.

on quotation

The quote and the timescale within two working days of the brief

Request an estimate Service catalogue

What is included

One-off work
Website, rollout, migration, audit
A fixed quote
The cost is known before the start
Warranty on the work
Support after handover
Any service from the catalogue
136 items across 21 areas
136
services in the catalogue
2 days
to prepare a quote
12 mo
warranty on the work
from 2 weeks
time to launch

What makes up the price

The monthly fee is based on the scope of support, not on company turnover. These six factors determine the final amount.

Number of workstations

The main multiplier. We count employee desktops, laptops and all-in-ones, not the number of people on the payroll.

Servers and services

Charged separately. The domain, 1C, email, file server and virtualisation all require regular scheduled maintenance.

Support hours

Makes the biggest difference. Business hours and round-the-clock duty differ in cost several times over.

SLA response time

The shorter it is, the more it costs. A 15-minute response requires an on-duty shift, not a single engineer on the phone.

On-site engineer visits

Scheduled visits are included in the plan. The price is affected by how far the office is and how many sites the company has.

State of the infrastructure

Affects the first months. A neglected estate needs work to get it in order; after that the fee goes down.

Hardware and licences are not included in the monthly fee. The fee covers labour: requests, administration, scheduled maintenance and on-site visits under the contract. Hardware, software and project work such as migration are invoiced separately.

Sample calculations

Three typical setups to give you a sense of the numbers before talking to a manager. The exact amount is calculated after an assessment.

How the SLA works

An office with no servers

from 18,000 ₽/mo

12 workstations, everything in the cloud, business-hours support.

12 workstations
Desktops, laptops and office equipment
Mon-Fri, 9:00-18:00
Response within 4 hours
No servers
Email and files in the cloud
Most common

An office with 1C and a server

from 43,000 ₽/mo

40 workstations, two servers, round-the-clock support.

40 workstations
Full support of the estate
Two servers
1C, domain, file storage
24/7 support
Response within 1 hour, backups under control

A production site or a chain of outlets

from 89,000 ₽/mo

Several sites, a dedicated team, a 15-minute response.

Several sites
One standard across every location
A dedicated team
A personal engineer and manager
15-minute response
SLA with penalties for missed deadlines

How to get an exact price

From the first conversation to a signed contract usually takes three to ten business days. The assessment is free and comes with no obligation.

01

A short brief

How many workstations, whether there are servers, what support hours you need. It takes about fifteen minutes.

02

Assessment

We review the hardware estate, servers, network and licences. You get a report with the risks even if we never start working together.

03

Quote and scope of work

We send the price and a list of what the fee covers and what is charged separately.

04

A contract with an SLA

We fix the scope of work, the response time and the liabilities. Then comes infrastructure handover and the start of service.

Frequently asked questions

Because two offices of 30 people can differ several times over in workload: one has everything in the cloud and three-year-old hardware, the other has two servers, an ageing estate and a production network. The figures in the plans are the lower bound for a typical setup, and the exact amount is calculated after an assessment.

Nothing: the monthly fee is fixed and is not recalculated by the number of requests. We allow for the average flow in advance. If the volume grows steadily because the company has expanded, we revise the terms for the next period rather than billing extra retroactively.

The Basic plan starts from six months, the others from three. The reason is infrastructure handover: the first month goes into documenting and tidying things up, which makes a short term unprofitable for both sides. Termination is possible with notice, and the handover procedure is set out in the contract.

Yes. There is a project format with no monthly fee: we quote for a specific task. You can also take server support only and keep workstations with your own specialist; we put together such a hybrid regularly.

Against an agreed quote and only after your approval. We do not carry out work beyond the contract at our own discretion and invoice for it afterwards. Project work, hardware and licences are always agreed in advance.

What happens next

Service catalogue
Area 01 IT outsourcing and technical support What exactly the managed service includes Area 02 Support levels and SLA How response and recovery times are counted Area 04 IT infrastructure A free assessment before the quote Payment Invoices and documents Payment procedure and closing documents

We will calculate the cost of support

Tell us about your office: how many workstations, whether there are servers and what support hours you need. We will send a quote and the scope of work.