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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
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All solutions
Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
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What the solution includes

Six blocks. The first is the calculation, and the other five are built around the resulting figures rather than the other way round.

Discuss the risks

Calculating acceptable losses

For each system we record how long the company can be down and how much data it can afford to lose. Everything else is calculated from that.

Backup

A schedule, retention depth, an off-site copy and a monthly restore test on a test environment.

Monitoring

Monitoring of servers, links, disk space and services. The alert reaches us before it reaches a user.

Link redundancy

A second link from a different operator with automatic failover. For retail and warehousing this is essential.

Power and hardware

A UPS with graceful server shutdown, spares for critical components and extended warranty on the key units.

Recovery plan

The document you open on the day of an incident: the steps, the responsible people, the contacts and the system priorities.

What exactly we are defending against

The five most common scenarios. Each has its own countermeasure, and one does not substitute for another.

A disk or server failure

Measure: backups and spare hardware. The most common scenario, and the most predictable in recovery time.

Ransomware

Measure: a copy outside the network. It finds ordinary backups and destroys them along with the original, which is why independent access is needed.

An employee mistake

Measure: backup retention depth. A deletion is not noticed immediately, so you need versions from more than just yesterday.

A provider outage

Measure: a second operator. Two links from the same provider usually run along the same route and fail together.

A power cut

Measure: a UPS with automatic shutdown. An abrupt server shutdown damages the database more than the outage itself.

A backup exists not when the copy is made but when it restores successfully. In our experience roughly one in three configured schemes does not restore: the job has been failing for months, the wrong folder is being copied, or the archive is under a forgotten password. Testing takes a day.

Frequently asked questions

The question is not whether backups exist but when they were last restored and how long it took. Start with a test: we take your copy and restore it on a test environment against the clock. The result either confirms the scheme or shows what to fix, and both are useful.

It depends on the target figures. Recovery within a business day is inexpensive; within an hour costs noticeably more because a standby site is required. That is why the first step is calculating acceptable downtime: it often turns out that a cheap scheme is enough for half the systems.

We do, under the contract and the SLA. The recovery plan is written so your own employee can follow it if our engineer is unavailable for any reason. The document stays with you.

Yes, that is exactly what a test restore is. Once a month we restore a copy on an isolated environment and time it. Once a year it is worth running a drill involving your own staff, which shows where the plan diverges from reality.

Which services it is built from

The whole catalogue
Area 08 Backup The core of the solution: backups and restore testing Area 03 System administration Monitoring and scheduled maintenance Area 05 Networks and telecom A backup communication link Area 02 Support levels and SLA Who restores it and how long it takes

We will test your readiness for an incident

We will review your current backup scheme, try restoring a copy and measure the real recovery time for each system.