Mid-sized business

Usually not, and it is not in our interest either. A hybrid works better: your own specialist knows the business and internal systems better, while we take the routine, the on-duty cover and specialist areas such as networking and security. As a bonus, they can finally take a holiday.

The first month goes into documenting: we find every server and service, work out the dependencies, draw the diagram and tidy up the accounts. It is the most useful part of the work, and the result stays with you as documentation regardless of what happens next.

Incidents do not follow a schedule: an update at night, a disk failure at the weekend, ransomware on Friday evening. Round-the-clock intake means that by Monday morning the problem is already being resolved rather than just starting to be. If that is not critical for you, there is a cheaper plan with business hours only.

Once a month a report comes from the tracking system: how many requests, at which priorities, where the targets were met, where they were not and why. The report is generated automatically rather than written by hand before a meeting.