Large business

Specific engineers are assigned to your company, know your infrastructure and do not change from one request to the next. That does not mean they sit in your office or work only for you: in an incident the whole duty shift joins in. But the context is not lost and you do not have to explain everything again each time.

A breach is recorded in the monthly report and under the contract we pay a penalty, usually a percentage of the monthly fee for that period. The obligation is one-sided: the penalties are in your favour. That disciplines us far better than any assurances given in a meeting.

At this size we are usually brought in alongside the department, not instead of it: round-the-clock duty, specialist areas such as security and networking, and taking routine requests off the first line. The in-house team then works on development and internal systems rather than passwords and printers.

We hand over documentation, diagrams, passwords and access credentials and help brief the new contractor or your own team. The handover procedure is in the contract and is not charged extra. We do not build dependence on the idea that nobody else could work it out.