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All services
Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
Not sure what to choose? We will run a free infrastructure assessment in 5 days Request an audit
All solutions
Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
No suitable scenario? Describe your task and we will propose a solution that fits your terms Submit a request
About us What we do and how we work Special offers Current promotions and terms Contacts Phone, email and office address

What we do

Six broad areas. Companies usually start with one and, six months later, hand us the adjacent tasks too, because there is no need to look for another contractor.

The whole catalogue

Outsourcing and support

User requests, engineer visits, hardware estate maintenance and a single support desk operating to an SLA.

Infrastructure

Windows and Linux servers, virtualisation, networks and cabling, cloud and hosting, backups and monitoring.

Information security

152-FZ and regulatory requirements, security tools, incident monitoring, antivirus protection and staff training.

Development and websites

Websites and online stores on 1C-Bitrix, integrations with accounting systems, portals and custom development.

Hardware and licences

Selection and supply of workstations, servers, network and retail equipment, plus software at partner prices.

Consulting and training

Infrastructure and architecture audits, digital strategy, AI implementation and corporate staff training.

How the work is organised

We do not simply swap one person for another. Support is built on processes, so an engineer going on holiday or leaving does not stop your work.

01

A single point of contact

Phone, email and the portal all feed into one support desk. Every request gets a number, a priority and a deadline.

02

An assigned team

Each company has an assigned engineer and manager, but anyone on the team can pick up a task because the infrastructure is documented.

03

An SLA in the contract

Response and recovery times are fixed in writing, and penalties apply to us if they are missed.

04

Reporting and improvement

A monthly report on requests and the state of the infrastructure, and quarterly proposals on what is worth improving.

Why clients choose us

Transparency
You know what you are paying for
The scope of work and the response time are fixed in the contract. Additional work is agreed by quote before it starts, not presented afterwards on an invoice.
View the plans
A depth of expertise
A team, not a single specialist
Networks, servers, security and development are each handled by specialist engineers.
Who is on the team
No fixed term
The documentation stays with you
Diagrams, passwords and access credentials are handed over on first request; the procedure is set out in the contract.
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Team

Engineers are organised by specialism: the first line handles routine work, while complex tasks go to specialists without losing context.

Contact us
Area 01 Support desk First line, user requests and 24/7 duty Area 02 System administrators Servers, domain, virtualisation, networks and backups Area 03 Information security 152-FZ, security tools, incident monitoring Area 04 Development and the project office Websites, integrations, implementations and project management

Documents and statuses

We work officially, under a contract. Copies of documents and partner certificates are sent on request together with the commercial proposal.

Company details

Service contract

Prepared for your specific task. It fixes the scope of work, the response time and the responsibilities of both parties.

Vendor partner statuses

Sent on request. They confirm access to wholesale prices for hardware and licences.

Non-disclosure agreement

Signed before work begins. Protects the data and access credentials you share with us.

A 152-FZ document package

Published on the site. Describes how the company processes personal data.

Closing documents

Monthly, by the 5th. They confirm that the work was carried out in the reporting period.

Before we start, we run a free assessment. In five business days we review the hardware estate, servers, network and licences, point out the bottlenecks and hand over a report, even if you never end up working with us.

Frequently asked questions

An in-house specialist is the time of one person. We provide a team with different skills, established processes and cover for holidays and sick leave. A hybrid is often best: your specialist stays on business tasks while we take the routine work and the narrow specialisms.

From a 10-person office to distributed companies with branches. Small offices are served by the basic plan, large ones by a dedicated team with a 15-minute response and SLA reporting.

Remote support covers all of Russia; engineer visits are available in the cities where we operate. For branch networks we build a hybrid: our support line plus a vetted local contractor managed by us.

We hand over documentation, diagrams, passwords and access credentials and help brief the new contractor or in-house engineer. The handover procedure is set out in the contract and is not charged separately.

Yes. There is a project format with no monthly fee: a website, a migration, an audit or an implementation at a fixed quote. If we work well together, you can switch to managed service at any time.

Tell us about your infrastructure

We will run a free assessment in five business days and show what should be fixed first. We reply within one business day.