For business For individuals For public sector For partners
Request an engineer Help
Payment by invoice Card payment Check a payment Closing documents
Русский English 中文
Sign in
Services
Solutions
Service plans
Case studies
Training
About us
Contacts
Sign in
All services
Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
Not sure what to choose? We will run a free infrastructure assessment in 5 days Request an audit
All solutions
Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
No suitable scenario? Describe your task and we will propose a solution that fits your terms Submit a request
About us What we do and how we work Special offers Current promotions and terms Contacts Phone, email and office address

Contacts

General questions, contract requests and outages go through different channels, which is faster. Below are all the ways to reach us, our hours and company details.

15 min
SLA response
24/7
on-duty line
1 day
reply to an email
5 days
free IT audit

How to contact us

If you are not sure where to write, use the general email or call us. We will forward you to the right specialist.

Submit a request

Phone

The general line for new enquiries and contract questions. Mon-Fri, 9:00-18:00.

+7 (495) 978-63-36

24/7 emergency line

A round-the-clock number for critical incidents for clients on the Standard SLA and above.

+7 (495) 978-63-36

General email

For when you are not sure who to contact. We process emails during business hours and forward them ourselves.

office@apply.ru

Sales department

Choosing a service plan, quoting a project and preparing a commercial proposal.

sales@apply.ru

For corporate clients

Support for companies with 50 workstations and more, several sites, a custom SLA.

b2b@apply.ru

Work under contract

Questions from existing clients: changes to the scope of work, renewals, supplementary agreements.

corp@apply.ru

Technical support

Setup, failures, questions about hardware and software. For one-off requests.

support@apply.ru

Service Desk

Requests from clients under contract: every request gets a number, a priority and a deadline.

helpme@apply.ru

For partners

Joint projects, subcontracting and an agency fee for a referred client.

partner@apply.ru

Accounting

Closing documents, reconciliation statements, invoices and questions about bank details.

buh@apply.ru

Tenders and procurement

Requests for proposals, participation in tenders, documents for procurement platforms.

tender@apply.ru

Press office

Media comments, interview requests, approval of publications and logo use.

pr@apply.ru

Office in Moscow

Come for a meeting or to collect documents. Remote support covers all of Russia; engineer visits are available in the cities where we operate.

01 Moscow, 108 Profsoyuznaya St. Business centre, entrance from the street 02 Building pass Order one in advance: security admits visitors by list 03 Meetings by arrangement Mon-Fri, 10:00-18:00, better to arrange a time 04 On-site engineer visit To your office on request or on a schedule

Opening hours

The response time is fixed in the contract. For the Premium plan the on-duty shift works every day of the week.

Service plans

General line and email

A reply within 1 business day. Mon-Fri from 9:00 to 18:00, for new enquiries and general questions.

Service Desk under contract

Response from 1 hour. Mon-Fri from 9:00 to 18:00; every request gets a number and a priority.

24/7 on-duty line

Response from 15 minutes. Around the clock, including weekends and holidays, for critical outages.

On-site engineer visit

On a schedule or on request. Mon-Fri from 9:00 to 18:00; urgent visits are arranged separately.

Request intake through the portal

According to the SLA of your plan. Around the clock; the request is registered the moment you send it.

Outages for clients under contract go through the on-duty line only. An email to the general address at night will be picked up in the morning, while a call to the round-the-clock number reaches the on-duty engineer immediately.

Company details

For contracts, invoices and closing documents. If you need a signed set, write to buh@apply.ru.

Payment methods
Company name Apply LLC In full: Apply Limited Liability Company
Registered address 117198, Moscow, 4 Samory Mashela St., bldg. 2, office 59 Registered address; the office is on Profsoyuznaya St.
TIN / KPP 7725777206 / 772801001 For invoices and certificates
PSRN 1127747231303 Primary state registration number
Bank Sberbank PJSC Details for the payment order
BIC 044525225 Bank identification code
Settlement account 40702810538000396791 For bank transfers
Correspondent account 30101810400000000225 Stated in the payment order together with the BIC

We send the signed and stamped company details sheet on the day of the request. If you are registering us as a new counterparty, write to buh@apply.ru and we will send the full set at once so you do not have to collect documents one by one.

Frequently asked questions

For day-to-day tasks, use the Service Desk at helpme@apply.ru or the request portal. That way the request gets a number, a priority and an SLA deadline. The general email and phone work too, but requests sent there take longer to process.

The office or a critical service has stopped: 1C, email, the network or a server is unavailable. Such requests go to the 24/7 on-duty line, with a response from 15 minutes depending on the plan.

Remote support covers all of Russia. Engineer visits are available in the cities where we operate; you can switch the city in the site header. For distributed companies we build a hybrid: our support line plus a local contractor managed by us.

For managed service, within one business day after a short brief. For project work, the quote and timeline are prepared in two business days, with a free infrastructure assessment if needed.

It is better to arrange a time: the office has a visitor pass system and the specialist you need may be out on a call. Write or call and we will order a pass and prepare the documents for your visit.

Write to us

Describe your task or question and we will reply within one business day. In case of an outage, call the on-duty line: it is faster.