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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
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Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
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What is included

The main method is simple and cheap: we give a person a task and watch in silence.

Discuss the scope

Scenario tests

We give a real task such as find and order this and observe without prompting.

Behaviour analysis

Where people stop, go back, get lost or abandon what they started.

Device testing

Different screens and browsers. What is obvious on a desktop may not fit on a phone.

Accessibility

Keyboard navigation, legibility and contrast. Useful for everyone, not only for people with impairments.

Forms

The narrowest point of any site: redundant fields, unclear errors and losing what was typed.

Report

Problems prioritised by impact on conversion, with an estimate of the effort to fix them.

How the work runs

A test with five participants takes a week including preparation and the report.

01

Preparation

We formulate the tasks for participants. A task must be about the goal, not about the interface.

02

Testing

Sessions with observation and recording, with no prompting from the observer.

03

Analysis

We consolidate the findings and separate individual quirks from systemic problems.

04

Report

A list of problems with priorities and possible solutions.

Five participants are enough to find most of the problems. This is a long-established pattern: the first few people stumble over the same things and after that the findings repeat. Two tests with five people each, with fixes in between, are cheaper than one with twenty.

Frequently asked questions

Ideally real customers or people from the target audience. At a push, employees from departments unconnected with the product will do. Those who took part in development are unsuitable: they know where to click.

Analytics shows that people leave at a certain step but not why. A user test answers the why: the person says out loud what they are looking for and what they do not understand. The methods complement each other.

You should. A test on a clickable prototype costs less and lets you change the structure while that is still cheap. After development, changing screen logic is far more expensive.

Other services in this area

The whole area
Service Functional testing Checking usage scenarios before release Service Load testing How the system behaves under peak traffic Service Test automation Automated tests for regular checks Service Security testing Finding vulnerabilities before others do

We will test the interface with real people

Tell us where your analytics shows users dropping off. We will run the sessions and show the causes.