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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
Not sure what to choose? We will run a free infrastructure assessment in 5 days Request an audit
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Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
No suitable scenario? Describe your task and we will propose a solution that fits your terms Submit a request
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What is included

The first action in any situation is a backup. Diagnostics and fixes come after that.

Discuss the scope

Startup errors

The database will not open, licences drop out, the server is not found, platform version conflicts.

Database corruption

Testing and repair, or restoring from a backup where the problem cannot be fixed.

Updates

Installing platform and configuration updates, tested on a copy with the option to roll back.

Slow performance

Diagnosing the cause: locks, the disk subsystem, insufficient memory, scheduled jobs.

Licences

Software and hardware keys, the licence server and problems after a hardware change.

Moving to client-server mode

When a file-based database can no longer cope with the number of users.

How the work runs

Emergency requests are taken on the day they arrive. Planned work is done outside working hours.

01

Backup

We take a backup of the database before doing anything. No exceptions.

02

Diagnostics

We identify the cause from the logs and the symptoms rather than by trial and error.

03

Fix

We resolve it, working on a copy where needed and transferring the result afterwards.

04

Prevention

We configure backups and scheduled jobs so the situation does not recur.

Updating a configuration without testing on a copy is the most expensive way to save time. If the configuration has been customised, an update can break those customisations, and that becomes apparent on the live database during the working day. The test takes a couple of hours; the recovery takes a day.

Frequently asked questions

First establish what exactly is slow: one particular operation, all documents, or only at certain times. Common causes are locks under concurrent use, mechanical drives and scheduled jobs running during working hours. Diagnostics take a few hours.

File-based is acceptable up to 5 to 10 users and a modest volume. Beyond that the risk of corruption grows and speed falls. For 20 users and more, client-server is the only sensible option, not least for data safety.

We are responsible for the technical side: the platform, the server, the database, updates and speed. Configuration development and accounting methodology are handled by 1C specialists, and we work alongside them rather than trying to replace them.

Other services in this area

The whole area
Service OS installation and reinstallation Windows and Linux on workstations and servers Service PC optimisation and virus removal Getting the speed back without replacing hardware Service Server administration Windows and Linux: configuration, updates, monitoring Service Active Directory setup The domain, group policies and access rights

We will fix your 1C

Describe what is happening and when it started. In an emergency we respond the same day, starting with a backup.