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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
Not sure what to choose? We will run a free infrastructure assessment in 5 days Request an audit
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Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
No suitable scenario? Describe your task and we will propose a solution that fits your terms Submit a request
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What is included

For most tasks open source is enough. Commercial products are justified with a large estate and reporting requirements.

Discuss the scope

Monitoring

Availability and health of servers, network hardware, services and links.

Inventory

Automatic collection of data about hardware and installed software across the network.

Licence tracking

What is installed against what is paid for. The two usually differ in both directions.

Remote access

Connecting to workstations for support, with session logging.

Update management

Centralised patching instead of walking round the machines.

Alerting

Thresholds and routing configured so that notifications get read rather than ignored.

How the work runs

Deploying a baseline set takes one to two weeks including threshold tuning.

01

Assessment

The size of the estate, the number of sites and what hurts right now.

02

Selection

Open source or commercial products depending on scale and requirements.

03

Deployment

Installation, connecting the hosts, configuring rules and alerts.

04

Threshold tuning

We adjust it over the first weeks to remove false positives.

Monitoring that produces a stream of false alerts is worse than no monitoring at all. Within two weeks the administrator stops reading the notifications, and a real incident gets lost in the noise. That is why thresholds are tuned to your infrastructure rather than left at their defaults.

Frequently asked questions

For a typical estate of up to a hundred devices, open source is enough: it is mature and capable. Paying makes sense for reporting convenience, vendor support and scale from several hundred hosts upwards.

A spreadsheet is out of date the day it is written. Automatic collection shows the real state: what is installed, which versions and where updates are missing. It also gives you a ready base for licence tracking.

Availability of servers and network hardware, free disk space and the state of the backups. Those four things cover most of the incidents that companies otherwise hear about from users.

Other services in this area

The whole area
Service Development software Environments, repositories and licences for teams

We will select your administration tools

Tell us about your hardware estate and what hurts right now. We will propose a set of tools, starting with the free ones.