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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
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Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
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What is included

The approach is chosen to fit the task: terminal access is cheaper, full virtual desktops are more flexible.

Discuss the scope

Choosing the approach

A terminal server, virtual desktops, or secure access to existing machines.

Deployment

The server side, sized for the number of concurrent users.

Desktop templates

A new employee gets a ready desktop from a template in minutes rather than days.

Secure connection

Access over a VPN with two-factor authentication, not a port forwarded to the internet.

Controlling data egress

Restricting the clipboard, printing and drive redirection where that is justified.

Printing and peripherals

Redirecting printers and scanners, in practice the most common complaint about remote work.

How the work runs

Deployment for a department of 20 to 30 people takes one to two weeks including testing.

01

Sizing

How many concurrent users and which applications. The server resources follow from that.

02

Pilot

A few people from different departments: everyone has different software and different habits.

03

Deployment

The main build, the templates and the access policies.

04

Onboarding

Employees in groups, with instructions and support during the first days.

Printing is the main source of complaints when moving to remote desktops. A home printer does not always connect smoothly to a virtual desktop, and the employee reads that as your system not working. Print redirection deserves attention during the pilot rather than after the full rollout.

Frequently asked questions

For office work and accounting systems a modest link is enough, since only the image is transmitted. Problems come from an unstable connection rather than a slow one. Video calls are better made from the device itself rather than from inside the virtual desktop.

It does not work at all, and that is a fundamental limitation of the approach. Employees who need to work offline are better served by laptops with disk encryption than by virtual desktops.

Over three years it is comparable: the server investment is higher but device and support costs are lower. The gain is usually not in money but in security and in how quickly new employees can be onboarded.

Other services in this area

The whole area
Service Infrastructure assessment The full IT picture: what exists and what condition it is in Service Improving system performance Finding and removing bottlenecks without replacing hardware

We will set up remote work

Tell us how many employees work outside the office and which applications they use. We will choose the approach and cost it.