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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
Not sure what to choose? We will run a free infrastructure assessment in 5 days Request an audit
All solutions
Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
No suitable scenario? Describe your task and we will propose a solution that fits your terms Submit a request
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What is included

We maintain both equipment bought from us and what you already have. We start with an inventory of the estate.

Discuss the scope

Estate inventory

Models, locations, page counters and the condition of the components.

Preventive maintenance

Cleaning the paper path and replacing wear parts by usage rather than after they fail.

Consumables

Cartridges, toner and drums, supplied to a schedule so nobody has to rush at the last minute.

Refilling and reconditioning

Where it is economically justified and does not harm the machine.

Repair

Diagnostics, component replacement and, if needed, a loan machine while the work is done.

Warranty support

Warranty service for equipment supplied by us.

How the work runs

Response to a fault is usually the next business day. Preventive maintenance follows an agreed schedule.

01

Inventory

We compile a list of the equipment with counters and condition.

02

Schedule

We plan preventive maintenance by usage and the need for consumables.

03

Operation

Scheduled maintenance, consumable supply and repairs on request.

04

Report

What was serviced, what was replaced and which machines are due for retirement.

Refilling cartridges saves money only up to a point. After several cycles the drum wears out and print quality falls along with the life of the machine. We tell you when a cartridge should be replaced outright rather than refilled again.

Frequently asked questions

By usage rather than by the calendar: usually every 30 to 50 thousand pages depending on the model. For a machine printing a couple of hundred pages a month, once a year is enough. For a busy one, several times.

We compare the repair cost against the price of a new model including consumables. It often turns out that repairing a seven-year-old machine with expensive cartridges is not worthwhile even when the repair itself is cheap.

Yes. We start with an inventory and a condition assessment: sometimes it is more honest to retire part of the estate than to keep it running. We give our recommendations and take on what makes sense.

Other services in this area

The whole area
Service Managed IT service A fixed monthly fee for the whole IT function Service Technical support One point of contact for employee requests Service Service Desk Request tracking, priorities and SLA control Service 24/7 support A duty line and incident response at any hour

We will take your office equipment into service

Tell us how many machines you have and which models. We will run an inventory and propose a schedule with consumables.