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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
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Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
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What the solution includes

Six blocks: three about the shop floor and three about online sales. Shared accounting ties them together.

Discuss the scope

Online tills and 54-FZ

Supply, registration with the tax service, the fiscal drive and exchange with the inventory system. For online sales, a cloud POS with no hardware.

Product labelling

Turnkey Chestny Znak labelling: scanners, label printers, configuration of code intake and retirement, and training for shop staff.

Connectivity at the outlet

A primary and a backup link with automatic failover, a separate network for the tills and guest Wi-Fi for customers.

Online store

Catalogue, cart, payment and delivery on 1C-Bitrix, exchanging products, prices and orders with the accounting system.

Marketplaces

Wildberries, Ozon and Yandex Market: product card export, stock synchronisation and orders received into one system.

One stock pool

Reservations and deduction rules so the last item does not sell at once in the shop, on the site and on a marketplace.

What most often stops sales

Five typical incidents in retail. Each has an inexpensive countermeasure that is put in place in advance.

Minutes of downtime The outlet has lost internet Measure: a mobile backup link with automatic failover
Hours of downtime The till is not sending receipts Measure: monitoring the fiscal drive and keeping a spare till
Days spent sorting it out Stock figures have drifted apart Measure: unified accounting and a defined exchange procedure instead of manual exports
Fines The labelling codes were not retired Measure: automatic reporting at the point of sale and error monitoring

In retail a backup link is not a luxury but a necessity. An hour without internet on a weekday evening costs more than a year of mobile backup subscription. And the failover is configured once and then works by itself.

Frequently asked questions

Usually yes, but the scope depends on the version and how heavily the configuration has been modified. A standard configuration exchanges data almost out of the box; a heavily customised one needs a bespoke handler. At the start we look at the database and give a definite answer rather than promising in advance.

If you sell only online, a cloud POS is enough: it generates and sends receipts with no hardware in the office. A physical till is needed where cash is taken or payments are settled at the point of sale.

Yes, that is the whole point of the integration. Stock is deducted in the shared system regardless of where the order was placed. We also configure reservations so the same last item does not sell in two channels at once.

Yes. For retail the support hours follow the trading hours of the outlets rather than an office schedule. This usually means a plan with a round-the-clock duty line: Saturday and Sunday are peak trading days, and an incident then is the most expensive.

Which services it is built from

The whole catalogue
Area 11 E-commerce and integrations 1C exchange, payments, delivery, marketplaces Area 19 Hardware Tills, scanners, terminals, product labelling Area 10 Websites and web development An online store on 1C-Bitrix Area 05 Networks and telecom Connectivity and a backup link at the outlets

We will build a setup for your retail chain

Tell us how many outlets you have, where you sell online and what you currently reconcile by hand. We will propose a scope of work and prepare a quote.