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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
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All solutions
Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
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What the solution includes

The main difference from an office is the physical conditions and the cost of stopping. The requirements for each block follow from that.

Discuss the scope

Shop-floor network

Fibre between buildings, industrial switches in protected cabinets and separate segments for equipment and the office.

Wi-Fi on the shop floor

A wireless survey accounting for metal and interference, ruggedised access points and seamless roaming for terminals and tablets.

Servers and accounting systems

Capacity for 1C and production accounting, virtualisation, redundant nodes and a server room with cooling and power.

Workstations in production areas

Dust- and moisture-protected hardware, data collection terminals, industrial monitors and label printers.

Power and redundancy

UPS units for the server room and key network nodes, graceful system shutdown and spares for critical components.

Support across the shifts

The duty line works at night and at weekends. A request from the night shift is handled to the same target as a daytime one.

How we start on site

In manufacturing you cannot simply turn up and switch equipment over. The work is planned around shutdowns and maintenance windows.

01

Site walkthrough

We inspect the workshops, the cable routes, the server room and the conditions: temperature, dust, vibration, sources of interference and access between buildings.

02

Design and sequence

We draw up the network design and the work plan around planned shutdowns so the production line is not touched during a working shift.

03

Installation in stages

Building by building, keeping the rest operational. Every line is tested with an instrument and labelled.

04

Support

Node monitoring, scheduled maintenance during shutdown windows and a duty line matched to the shift pattern.

Network segmentation in manufacturing is also a security measure. Equipment with process controllers must not sit on the same network as office computers and email. Ransomware that arrives through an accountant inbox must never reach the production line.

Frequently asked questions

Metal structures reflect and block the signal, while frequency converters and welding create interference. An office access point placed roughly in the middle covers a fraction of the area the manufacturer promises. What is needed is an on-site survey and a layout based on its results, not on the floor plan.

We are responsible for the IT side: the network, servers, workstations, accounting systems and security. The machines and process controllers themselves are configured by their suppliers, but we provide the connectivity, the segmentation and the link to accounting. The boundary of responsibility is set out in the contract in writing.

Mostly yes, if it is planned ahead: new cable routes are installed alongside the existing ones and the switchover is done segment by segment. A full stop is rarely needed and usually lasts an hour or two when the core node is replaced. Such windows are agreed with production weeks in advance.

For shift-based production we offer a plan with a round-the-clock duty line and a response from 15 minutes for critical incidents. The target is the same at any hour of the day, and that is exactly what such a plan pays for.

Which services it is built from

The whole catalogue
Area 05 Networks and telecom Shop-floor networks, fibre, Wi-Fi under interference Area 03 System administration Servers, virtualisation and 1C Area 19 Hardware Ruggedised hardware, UPS units, data terminals Area 02 Support levels and SLA Duty cover matched to the shift pattern

We will come to the site

Tell us about your production site: how many buildings, what equipment and how the shifts run. We will walk the site and propose a design.