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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
Regulatory requirements 152-FZ, personal data, documentation Protection of systems and data Infrastructure, applications, databases, WAF Monitoring and control SOC, vulnerability scanners, antivirus protection Security tools Supply and deployment of security tools, VPN and cryptography
Websites and web development From a business card site to a B2B platform on 1C-Bitrix E-commerce and integrations 1C exchange, payments, delivery, marketplaces Bitrix24 and portals Portal and CRM implementation, licences Custom development Purpose-built services, mobile applications Testing and QA Functional, load and automated testing
Artificial intelligenceNew AI implementation, strategy, staff training Data and analytics Data quality, warehouses, document processing Consulting and audit Digital strategy, systems and architecture audit Marketing Audit, sales funnel, consulting
Workstations Desktops, laptops, peripherals, consumables Servers and networks Servers and storage, network hardware, UPS Retail equipment Online POS, product labelling, scanners Software Antivirus, development and admin software Training Corporate, group and individual
Not sure what to choose? We will run a free infrastructure assessment in 5 days Request an audit
All solutions
Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
Small business Up to 15 workstations, basic support Mid-sized business Servers, network and 24/7 support Large business Dedicated team, SLA, reporting Branch network One IT standard across every location
No suitable scenario? Describe your task and we will propose a solution that fits your terms Submit a request
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What the solution includes

The package is defined once and then repeated at every new site without reinventing it.

Discuss the arrangement

A standard workstation

The same hardware model, one system image and one set of applications. Replacements and spare parts become predictable.

The network at the site

A compact set: a switch, an access point, a UPS. The same design at every branch so an engineer understands it without a site visit.

The link to head office

A secure connection for access to 1C and internal services, with a backup link in case the provider goes down.

Accounts and permissions

A new branch employee gets access under the same rules as at head office, with no manual setup on site.

Support in the region

The remote line handles most requests, and for site visits we bring in a vetted contractor under our supervision.

Site documentation

A diagram, the network documentation and a list of hardware and access rights. With that document the next branch can be opened almost without us.

How we launch a site

The first branch takes longer because the standard is defined on it. After that the time nearly halves.

01

Equipment standard

We define what the site needs: how many workstations, a till, a stockroom, a meeting room. We record it in a standard specification.

02

Preparing the premises

The provider order, network and electrical installation, mounting the cabinet. Done in parallel with the refurbishment.

03

Equipment and connection

The hardware arrives already configured from the image; all that remains is to place it, connect it and bring up the link to head office.

04

Acceptance and support

We test every workstation, hand over the documentation and add the site to the overall support contract.

A mismatch of hardware costs more than it seems. Five branches with five different models of computer and router mean five sets of instructions, five sets of spares and an engineer who works it out from scratch every time. One standard pays off by the third site.

Frequently asked questions

Remote support covers all of Russia and handles most requests. For launching a site we come ourselves, and for routine visits we bring in a vetted local contractor who works to our instructions and under our supervision. Requests still go through one support desk.

Usually not: the site works over the link to head office or through the cloud. A local server is justified when connectivity is unreliable and stopping work is unacceptable, for example in a warehouse or in retail with tills.

The standard package includes a backup link, usually mobile, with automatic failover. For retail this is essential: a till without connectivity stops sales. The cost of the backup is far lower than an hour of downtime at the outlet.

Sites are added to the overall contract and the fee is calculated by the number of workstations, as for head office. There is no extra charge simply for being a branch, but the backup link and regional visits are included in the calculation.

Which services it is built from

The whole catalogue
Area 04 IT infrastructure The core environment of a new site Area 05 Networks and telecom The site network and a backup link Area 19 Hardware A standard hardware package Area 01 IT outsourcing and technical support Supporting the site after launch

We will define a standard package

Tell us how many outlets you plan and what has to work at each one. We will define a standard setup and calculate the cost of launching a single outlet.