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Payment by invoice Card payment Check a payment Closing documents
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Basic Up to 15 workstations, business-hours support Standard Up to 50 workstations, 24/7 support, servers and network Premium Dedicated team, 15-minute response Project-based One-off work at a fixed quote Free IT audit Infrastructure assessment in 5 days
IT outsourcing and technical support Requests, on-site engineers, 24/7 Service Desk Support levels and SLA Response time fixed in the contract System administration Windows and Linux servers, AD, virtualisation IT infrastructure Core environment, assessment, VDI Networks and telecom Structured cabling, design, audit and monitoring Low-voltage systems Video surveillance and access control Cloud services and hostingNew VPS/VDS, servers for 1C and Bitrix, S3 Backup Backups, cloud storage, recovery plan
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Import substitution Migration to Russian software and hardware 152-FZ compliance Documents and safeguards ready for an inspection Office relocation Network, servers and workstations at the new site Opening a branch Standard setup and a link to head office Remote work VDI, 1C access, secure channels Downtime protection Backups, monitoring, recovery plan
Retail and e-commerce POS, product labelling, online store, 1C exchange Manufacturing Shop-floor networks, servers, accounting systems Healthcare Personal data protection, fault tolerance Construction Site-to-site connectivity, workstations, CAD Logistics Warehouse, data terminals, integrations and monitoring Public sector Import substitution, portals, FSTEC requirements
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Payment

We work by bank transfer with companies and sole traders and accept card payments for one-off work. Below are the payment methods, crediting times and how to obtain closing documents.

1 day
invoice issued
up to 3 days
crediting of an invoice payment
5 minutes
card payment
by the 5th
closing documents

Payment by invoice

The main method for companies and sole traders. We issue an invoice based on the contract or a one-off request, and payment is made by ordinary bank transfer.

Request an invoice
01

Invoice request

Write to the accounting email or to your manager, giving your company details and what the payment is for.

02

Invoice within the day

We email the invoice as a PDF. For managed service the invoice is issued automatically at the start of the month.

03

Payment at a bank

Pay through your online banking. Always include the invoice number and date in the payment reference.

04

Crediting

Funds arrive within one to three business days. Project work starts once the payment is credited or as agreed.

A payment without an invoice cannot be identified. If the payment reference has no invoice number, the payment has to be traced manually, which adds a day or two to crediting.

Card payment

Suitable for one-off work, engineer visits and small projects. Your manager sends the payment link once the quote is agreed.

Which cards we accept

Cards issued by Russian banks on the MIR, Visa and Mastercard systems. Payment is processed by the acquiring bank.

Security

Card details are entered on the bank secure page. We neither receive nor store them.

Timelines

The payment is credited within a few minutes. Confirmation is sent to the email given at checkout.

Refund

If the work has not been carried out, we refund the payment to the same card. The refund period depends on the bank, usually up to 10 days.

Documents for card payments

For companies we issue a certificate and a receipt for such payments. For individuals an emailed cash receipt is enough.

Who it suits

For private clients and companies that need work to start quickly without waiting for a bank transfer.

Check a payment

If the payment went through but work has not started or the invoice still shows as unpaid, we trace it by invoice number and payment date.

Accounting contacts
1 to 3 business days Bank transfer To trace a payment, send the payment order stamped by the bank
Within the day Transfer within the same bank The invoice number and payment date are enough
A few minutes Card payment Send the transaction number from the bank email
Up to 5 business days Payment at a bank counter A scan of the receipt with the acceptance stamp is required

The fastest way to trace a payment is by the payment order. Send it to buh@apply.ru: we will reply within one business day and, once the payment is found, resume work on the invoice immediately.

Closing documents

The monthly set is prepared by the fifth day of the following month. For project work, documents are issued when a stage is delivered.

Certificate of completed work By the 5th for the previous month VAT invoice and universal transfer document Together with the certificate, in electronic form Statement of reconciliation On request or once a quarter Paper originals By post or collected from the office

Frequently asked questions

Managed service is paid a month in advance. Project work is usually split: an advance at the start and the balance on delivery. The exact terms are set out in the contract.

Yes. The invoice format depends on your tax regime and the terms of the contract. Mention it when requesting the invoice so accounting issues the right document straight away.

We do not cut off support on the first day of delay: we send a reminder first. The procedure for a prolonged delay and any penalties are described in the contract.

No, they are invoiced separately, usually with our partner purchase discount. The monthly fee covers labour: support, administration and on-site visits under the contract.

Yes, we work through electronic document management operators. If you do not have EDM, we send scans by email and deliver originals by post or in person at the office.

A payment question

Need an invoice, duplicate documents or a payment check? Write to us and we will reply within one business day.